Return Policy

Right of Withdrawal

In accordance with U.S. consumer protection laws, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal without providing a reason or incurring penalties.

Return Period

You may return your purchase up to 45 days after receiving your order.

Return Conditions

Item Condition: The item must be unused, in its original condition, and in its original packaging.

Non-Returnable Products:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials or substances
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software
  • Certain health and personal care items

Return Procedure

Contact Us:

Prepare the Package:

  • Ensure that the item is in its original, unused condition and properly packaged.

Ship the Package:

  • Use the provided return label to ship the item to the following address: 651 N Broad St Suite 201, Middletown, DE, 19709, United States

Return Shipping Fees

Return shipping is free of charge. After contacting our support team, you will receive a prepaid return label to send your item back at no additional cost.

Refunds

Refund Processing Time:

  • Refunds will be issued within 14 days of receiving your return using the same payment method you used at the time of purchase.

Refund Method:

  • The refund will be credited automatically to your credit card or original payment method.

Delayed or Missing Refunds

  • Check Your Bank Account: Ensure that the refund has not been credited yet.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  • Contact Your Bank: Processing times can vary.
  • Still No Refund? If you have completed these steps and still have not received your refund, please contact us at support@mybooklights.com.

Exchanges

We only replace items that are defective or damaged.

Exchange Procedure:

  • Send an email to support@mybooklights.com to report the defect.
  • Use the provided prepaid return label to ship the defective item to the following address: 651 N Broad St Suite 201, Middletown, DE, 19709, United States

Gifts

  • If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item was not marked as a gift, or if the original purchaser had the order shipped to themselves before gifting it to you, the refund will be issued to the original purchaser.

Shipping

Return Address: 651 N Broad St Suite 201, Middletown, DE, 19709, United States

Shipping Recommendations:

  • If the item value exceeds $75, we recommend using a shipping service with tracking or purchasing shipping insurance. We do not guarantee receipt of returned items.

Estimated Exchange Delivery Time:

  • Depending on your location, the time it takes for an exchanged product to reach you may vary.

What to Do If Your Order Never Arrived

If your order has not arrived, follow these steps:

  1. Check Your Order Status:

    • Use the tracking number sent via email to check your delivery status.

  2. Contact Us:

    • If the order is confirmed as undelivered, contact us at support@mybooklights.com with your order details. We will investigate and resolve the issue.

Order Cancellation

If you wish to cancel your order after placing it but before it has been shipped, please contact us immediately at support@mybooklights.com. If the order has already been shipped, please follow the return procedure above.

Contact Us

Support Hours: 9 AM to 6 PM (EST), Monday to Friday.

For any questions regarding our return policy, please contact us at support@mybooklights.com.

Phone: +1 209-278-2580