Delivery Information
Order with Confidence:
- Free shipping on orders over $34.
- Free returns.
- Satisfaction guaranteed or your money back.
Processing and Shipping Times:
- Order processing time: 24 to 48 business hours.
- Shipping time: 5 to 8 business days.
- Order tracking: A tracking number will be sent to your email once your order has shipped.
Where Do We Ship?
Shipping is available to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- And worldwide
Secure home delivery is available in all these regions.
Shipping Costs:
- Free shipping on orders over $34.
- Standard home delivery: $2.99.
- Shipping + Insurance (Protection against loss, damage, and theft): $3.49.
- Express shipping options: Available for an additional charge. Please contact us for more information.
Return & Withdrawal Policy:
- Withdrawal period: You have 15 days from the receipt of your order to exercise your right of withdrawal without any fees or justification.
- Free returns: Return shipping is free of charge. Please contact us at support@mybooklights.com to receive a prepaid return label.
Return Conditions:
The item must be unused, in its original condition, and in its original packaging.
Certain products are not eligible for return:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous materials or substances
- Flammable liquids or gases
- Gift cards
- Downloadable software
- Certain health and personal care items
Return Procedure:
- Contact us: Email support@mybooklights.com to initiate the return and receive a prepaid return label.
- Prepare the package: Ensure the item is in its original, unused condition and properly packaged.
- Ship the package: Use the provided return label to send the item to: 651 N Broad St Suite 201, Middletown, DE, 19709, United States.
REFUNDS
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Refund processing time: Refunds will be processed within 14 days of receiving your return, using the original payment method.
Delayed or Missing Refunds
- Check your bank account: Ensure that the refund has not been credited yet.
- Contact your credit card company: It may take some time before your refund is officially posted.
- Contact your bank: Processing times can vary between 5 to 14 business days.
- Still no refund? If you've completed these steps and still have not received your refund, please contact us at support@mybooklights.com.
EXCHANGES
We only replace defective or damaged items.
Exchange Procedure:
- Contact us: Email support@mybooklights.com to report the defect.
- Send the item: Use the provided prepaid return label to ship the defective item to: 651 N Broad St Suite 201, Middletown, DE, 19709, United States.
GIFTS
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item was not marked as a gift, or if the original purchaser had the order sent to themselves to give to you later, the refund will be sent to the original purchaser.
SHIPPING
Return address: 651 N Broad St Suite 201, Middletown, DE, 19709, United States.
Shipping Advice:
If the item’s value exceeds $75, we recommend using a shipping service with tracking or purchasing shipping insurance. We do not guarantee receipt of returned items.
Estimated Time for Exchanges:
Depending on your location, the time it may take for your exchanged product to reach you may vary.
OUR PARTNERS
We collaborate with reliable logistics partners such as UPS, FedEx, DHL, and USPS to ensure fast and secure delivery of your orders. For any specific questions regarding our logistics, please contact us at support@mybooklights.com.
ORDER TRACKING & STATUS
- Order tracking: Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website (UPS, FedEx, DHL, USPS) to check the delivery status.
- Check order status: Log into your account on our site and access the "My Orders" section to track your order status in real time.
- Missing items procedure: If you notice that some items are missing from your order, please contact us immediately at support@mybooklights.com with your order details. We will investigate and resolve the issue promptly.
CONTACT
Our support team is available from 9 AM to 6 PM (EST), Monday to Friday.
For any questions regarding our shipping policy, please contact us at support@mybooklights.com.
Phone: +1 209-278-2580