FAQ

What are the shipping times for your products?

We take 1 to 2 days to process your order and then 5 to 8 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Do you provide tracking information?

Yes, please wait 3 days after your order and request tracking via email at support@mybooklights.com.

Some items are missing from my order, what is happening?

Our products are shipped separately based on your order. If it includes items from different warehouses, there will be separate shipments. The rest of your order should arrive soon.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item to support@mybooklights.com, and we will send you a replacement as soon as possible.

I still have not received my order. Why is it taking so long?

We apologize for the delay. Sometimes, international shipping takes longer than expected due to customs clearance. However, you can track your order at any time. If you still need assistance with tracking your package, please contact us at support@mybooklights.com.

Do you have a refund policy?

We do our best to resolve any issues our customers might face with their online purchases. If you still wish to receive a refund, we can process the payment as long as the request is made within 30 days of the order date and the products are not on sale. For more information, please read our refund policy here: https://mybooklights.com/pages/refund-policy.